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Old Man Quilting
Refund and Returns Policy

Refund and Returns Policy

Refund and Return Policy – Old Man Quilting

Effective Date: 08/01/2023

At Quilting Haven, we strive to provide you with high-quality quilting products and services. If for any reason you are not completely satisfied with your purchase, we offer a transparent and fair Refund and Return Policy to ensure your satisfaction.

  1. Refund Policy:

1.1. Eligibility for Refund: You may be eligible for a refund under the following circumstances:

  • The item you received is defective, damaged, or does not match the product description.
  • You have not used or altered the item and wish to return it within the specified return period.

1.2. Non-Refundable Items: The following items are non-refundable:

  • Digital downloads or patterns.
  • Gift cards.
  • Items marked as final sale or clearance.

1.3. Requesting a Refund: To request a refund, please follow these steps:

  • Contact our customer support team at [email protected] within 5 days from the date of delivery.
  • Provide your order number, a detailed description of the issue, and any relevant photographs (if applicable).
  • Our customer support team will review your request and respond to you promptly.

1.4. Refund Process: Upon approval of your refund request, we will process the refund using the original payment method within 5 days. Please note that it may take additional time for the refunded amount to appear in your account, depending on your financial institution.

  1. Return Policy:

2.1. Eligibility for Returns: You may be eligible for a return under the following circumstances:

  • The item you received is defective, damaged, or does not match the product description.
  • You have not used or altered the item and wish to return it within the specified return period.

2.2. Return Period: You can initiate a return within 5 days from the date of delivery.

2.3. Return Instructions: To initiate a return, please follow these steps:

  • Contact our customer support team at [email protected] and provide your order number and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and shipping details.

2.4. Return Shipping: Unless the return is due to a mistake on our part (e.g., defective item or wrong product shipped), you will be responsible for covering the return shipping costs.

2.5. Condition of the Returned Item: To be eligible for a refund or exchange, the item must be returned in its original condition, unused, with all tags, labels, and packaging intact.

2.6. Return Processing: Once we receive the returned item and verify its condition, we will process your refund or exchange within [Number of Days]. If you requested an exchange for another item, we will ship the new item to you using the standard shipping method.

  1. Contact Us: If you have any questions, concerns, or requests regarding our Refund and Return Policy, please contact us at: [email protected]

Thank you for choosing Old Man Quilting. We are dedicated to providing you with exceptional service and ensuring your satisfaction with our quilting products.